Our Marketplace Guarantee
"Get the item you order or get your money back."
What's Covered by the Guarantee
- Items not received
- Items not matching the listing's description
How to Start a Guarantee Claim
- Contact Seller: Most problems will be fixed by sending the seller an email. The email address is listed on every listing page you purchase.
- Contact Us: Send us an email with information about the item and why you are filing a claim.
- Get your money back: We will resolve the problem and give you your money back.
Details and Eligibility For Guarantee
Contact seller first: You must contact the seller before filing a guarantee claim with us.
File Card or Paypal Dispute: In some instances Paypal refuses our attempt to force the seller to refund a payment after a marketplace guarantee decision is reached. When this happens, buyers must file a credit card or Paypal dispute. We will refund your money in full if the credit card or Paypal dispute is not decided in your favor.
Non-receipt: Non-receipt claims need to wait 14 days for delivery before filing a claim. You are eligible for guarantee if the seller cannot provide a tracking number or the tracking number shows no delivery. Tracking numbers showing delivery at your address are not eligible for guarantee.
Not as described: Items not as described must be mailed back to the seller. Buyer must provide a tracking number proving the item was delivered to seller. The buyer pays return shipping costs.
Time limit: Non-receipt claims must be filed within 60 days of payment. Not as described claims must be filed within 15 days of item delivery.