Our Marketplace Guarantee

"Get the item you order or get your money back."

 

What's Covered by the Guarantee

  • Items not received
  • Items not matching the listing's description
 

How to Start a Guarantee Claim

  1. Contact Seller: Most problems will be fixed by sending the seller an email. The email address is listed on every listing page you purchase.
  2. Contact Us: Send us an email with information about the item and why you are filing a claim.
  3. Get your money back: We will resolve the problem and give you your money back.
 

Details and Eligibility For Guarantee

Contact seller first: You must contact the seller before filing a guarantee claim with us.

Non-receipt: Non-receipt claims need to wait 14 days for delivery before filing a claim. You are eligible for guarantee if the seller cannot provide a tracking number or the tracking number shows no delivery. Tracking numbers showing delivery at your address are not eligible for guarantee.

Not as described: Items not as described must be mailed back to the seller. Buyer must provide a tracking number proving the item was delivered to seller. The buyer pays return shipping costs.

Time limit: Non-receipt claims must be filed within 60 days of payment. Not as described claims must be filed within 15 days of item delivery.

 

Prizes await anyone who solves the 'no more secrets' puzzles

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